Purchase receipts are always sent by Apple to the email address linked to your iCloud account. Please check that inbox first to see if the receipt you’re looking for is there.

If you didn’t receive it, here’s what you can do next:

1)    Go to the settings on your iPad or iPhone.

2)    Access your Apple account by tapping your profile picture at the top of the screen.

3)    Select the “Media & Purchases” menu, then tap on “Account” (you may be asked to enter your password at this point).

4)    On the next page, scroll down until you find “Purchase History,” then tap on it.

5)    Wait a few seconds for the page to load — then your list of purchases will appear.

6)    You’ll see your purchases from the last 90 days (you can change the date range using the “Filter” option at the top of the screen). You can view the details of each purchase by tapping on it.

7)    The full invoice will appear, and you can tap “Resend” to receive it by email.

The quality and reliability of our applications are at the heart of what we do. However, occasional errors may occur, or an iOS update may cause issues within the apps.

If you notice an error or issue, please contact us with as many details as possible so we can quickly work on resolving the situation.

You can reach us at: support@domino-apps.com or via our contact form.

For various reasons, in-app purchases may sometimes be ‘disabled’, for example after an update. To reactivate your in-app purchase, simply tap the ‘Restore Purchases’ button.

This button can be found either on the home screen, in the settings, or in the ‘Prepare’ section (for Orthographo).

Depending on how your iPad is set up, apps may automatically download to your new iPad once you’ve signed in with your iCloud account.

In-app purchases made on the old iPad are not automatically available; they must be restored manually. (See step number 5.)

If the apps didn’t download automatically, here’s a simple method to retrieve them (among several options, this is the one we find easiest):

1- Open the App Store on your new iPad.

2- Tap the icon with your iCloud account photo in the top right corner of the screen.

3- A pop-up should appear. Select “Purchased” from the list.

4- You’ll see a list of all the apps associated with your iCloud account.

Next to each app, you’ll see either an “Open” button or a cloud icon.
Apps with an “Open” button are already installed on your iPad.
Apps with a cloud icon are not installed—just tap the cloud to download them.

5- If your apps are in-app purchases (i.e., you downloaded the free version and made a purchase within the app—as opposed to full paid versions downloaded directly from the App Store), you will need to manually restore your purchases inside each app.

To do this, open each app and tap the “Restore Purchases” button. This button can be found either in the settings, on the home screen, or in the “Prepare” section (for Orthographo).

Note: Depending on the version you have, it’s possible that Lecto, Lecto Flash, or Série Lecto may no longer be retrievable this way, as versions from before 2018 have been removed from the App Store.
If this is your case, please contact us so we can help you recover those apps.

You can reach us at: contact@domino-apps.com or via the contact form.

Currently, our apps are only available on iPad.

Please note that payment and refund processes are entirely handled by Apple, but you can request a refund quite easily by following these steps:

1- Open the App Store and tap the avatar with your account photo in the top right corner of the screen.

2- Select “Purchased”, then “My Purchases”.

3- Select the app you want a refund for (tap the app icon — do not select “Open”).

4- Scroll down to “Report a Problem” and click the link.

5- Enter your iCloud password.

6- In the section “How can we help you?”, select “I would like to request a refund.”

7 – Choose a reason from the dropdown menu (you can select “I made this purchase by mistake”).

8- Tap “Next.”

9- Select the app again and then tap “Submit.”

If you have trouble completing this process, feel free to contact us at: contact@domino-apps.com or via the contact form.

All data related to your use of Domino Apps applications is stored locally on your iPad.

If you still have access to your old iPad, it is possible to recover this data — including personalized content and statistics for most of our apps.

However, this procedure requires some effort. Here is a PDF that explains the step-by-step process in detail.

The procedure is long but not very complicated if you carefully follow each step.

Please don’t hesitate to contact us if you need further support.

You can reach us at: contact@domino-apps.com or via the contact form.