App Store purchases details are always sent by Apple to the email address linked to your iCloud account. Please check your inbox first, the receipt may already be there.

If you didn’t receive it, or can’t find it, here’s what to do next:

1)    Go to the Settings page on your iPad or iPhone.

2)    Access your Apple account by tapping your profile picture at the top of the screen.

3)    Select the “Media & Purchases” menu, then tap on “Account” (you may be asked to enter your password at this point).

4)    On the next page, scroll down until you find “Purchase History,” then tap on it.

5)    Wait a few seconds for the page to load — then your list of purchases will appear.

6)    You’ll see your purchases from the last 90 days (you can change the date range using the “Filter” option at the top of the screen). You can view the details of each purchase by tapping on it.

7)    The full receipt will appear, and you can tap “Resend” to receive it by email.

The quality and reliability of our applications are at the heart of what we do. However, occasional errors may occur, or an iOS update may cause issues within the apps.

If you notice an error, bug, or issue, please contact us with as many details as possible so we can quickly work on resolving the situation.

You can reach us at: support@domino-apps.com or via our contact form.

For various reasons, in-app purchases may have been disabled (e.g. after an update). To restore them, simply tap the “Restore Purchases” button.

This button can be found either on the home screen, in the settings, or in the “Prepare”section (of the Orthographo app).

Depending on your iPad’s settings, apps may automatically download to your new device once you’ve signed in with your iCloud account.

However, in-app purchases made on your old iPad are not restored automatically and must be done manually (see step 5)

If the apps didn’t download automatically, this is one of the simplest methods to retrieve them:

1- Open the App Store on your new iPad.

2- Access your iCloud account by tapping your profile picture at the top of the screen.

3- A pop-up should appear. Select “Purchased” from the list. You’ll see a list of all the apps associated with your iCloud account.

Next to each app, you’ll either see an “Open”button or a cloud icon.
➞ Apps with an “Open“ button are already installed on your iPad.
➞ Apps with a cloud icon are not installed yet, tap the cloud to download them.

If your apps are in-app purchases (i.e. you downloaded the free version and made a purchase within the app—as opposed to full paid versions downloaded directly from the App Store), you will need to manually restore your purchases for every app.

4- To do this, open each app and tap the “Restore Purchase” button. This button can be found either in the Settings, on the Home Screen, or in the “Prepare“ section (of the Orthographo app).

Note: Depending on the app version, Lecto, Lecto Flash, or Série Lecto may no longer be retrievable using this method, as versions released prior to 2018 have been removed from the App Store.

If this is your case, please contact us so we can help you restore these apps (at: support@domino-apps.com or via the contact form).

Currently, our apps are only available on iPad.

Please note that payments and refund processes are entirely handled by Apple. A refund can be requested by following these steps:

1- Open the App Store and access your account by tapping your profile picture at the top of the screen.

2- Select “Purchased”, then “My Purchases”.

3- Select the app you want a refund for by tapping the app icon (do not select “Open”as this will open the app on your device).

4- Scroll down to “Report a Problem” and tap the link.

5- Enter your iCloud password.

6- In the section “How can we help you?”, select “I would like to request a refund.”

7 – Select a reason from the dropdown menu (e.g.“I made this purchase by mistake”).

8- Tap “Next.”

9- Select the app again and then tap “Submit.”

If you encounter any problems completing this process, please contact us at: support@domino-apps.com or via the contact form.

All data associated with Domino Apps is stored locally on the iPad.

If the previous or old device is still accessible, user data — including custom content and usage statistics — can be recovered for most applications.

The recovery process can be time-consuming, but is clearly outlined in this step-by-step PDF guide and remains straightforward when followed attentively.

Please don’t hesitate to contact us if you need further support (support@domino-apps.com or via the contact form).